Unable to register an RSA SecurID Access SSO application in the Cloud Administration Console

[#1]

Article Number

000038441

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Cloud/SSO
 

Issue

Users are unable to register a new SSO application.

The following error displays when trying to save the application:

An error occurred while saving status changes

 

Image description

Cause

This error message appears if there is a proxy server on the network that is blocking the upload of certain files. This can include the certificates of the Signing SAML response signature. The certificates (private key, certificate load), may appear to have loaded successfully, but they did not.

Resolution

To resolve this issue:

1. Upload the certificate from an external network.
2. Disable the proxy on the browser, if possible.