Unexpected error during command com.rsa.ucm.request.AddSelfServiceRequestCommand execution when requesting token via-Authentication-Manager Self-Service Console

[#1]

Article Number

000036734

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

If a user logs into the Authentication Manager 8.x Self-Service Console and requests a token he sees the following error:  

Unexpected error during command com.rsa.ucm.request.AddSelfServiceRequestCommand execution
 

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Cause

The user already has maximum number of assigned authenticators allowed in this deployment.

Resolution

The default limit is three active tokens for each user.  For more information see documentation entitled Assign Tokens to Users.

Notes

• If the issue persists with assigning a second or third token, check to see if you are able to assign up to three tokens per user. 
• Check if they have restricted the number of active tokens per user to a lesser value than that of default limit.  See Restrict the Number of Active Tokens per User and 000036706 - Limiting users to one token per user ID in RSA Authentication Manager 8.x.