Web tier does not come back online after upgrade to Authentication Manager 8.1 SP1

[#1]

Article Number

000047251

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 SP1
Platform: WebSphere
 

Issue

Authentication Manager 8.1 primary and replica(s) were upgraded to SP1 and the web tier was redeployed, but it does not come online.  Only the web tier bootstrapper service comes online, but TCP port 7030 is not listening and the web tier service never starts or shows, indicating that there is no communication from the Authentication Manager primary to the web tier.  On both the primary and replica(s) TCP port 7022 is open and reachable 

Cause

This behavior is occurs when an older version of the web tier installed.

The web tier install adds two services to the web tier server, the bootstrapper service and the server service  At first only the bootstrapper service runs. The server service completes once the web tier contacts the primary Authentication Manager server.  When that happens the web tier status changes in the Operations Console from Pending to Online and the web tier server service then shows when running netstat -an | grep 7030.

The web tier service listens on TCP port 7030.  In this screen shot, running netstat -an | grep 7030  finds nothing:
Image description

Likewise, the Web Tier Service is not available yet, only Bootstrapper:
Image description

Resolution

Download the RSA Auth Manager 8.1 – Extras (rsa-am-extras-8.1.0.0.0.zip) from SecurCare Online that contains a new web tier package.  After installing the new package, the web tier server shows as listening on TCP port 7030:

Image description
 

Notes

Installing the web tier from the Authentication Manager 8.0 or Authentication Manager 8.1 (not SP1) Extras.zip is successful, but the older version still shows in the install log:
 

0      2015-01-20 13:02:12,474 INFO: Arguments: [WebtierBootstrapper.installAll]
2768   2015-01-20 13:02:15,242 INFO: Script source dir: C:\Program Files\RSA Security\RSA Authentication Manager Webtier\webtierBootstrapper\8.0\config\src\scripts
2768   2015-01-20 13:02:15,242 INFO: Patch Script source dir: null
3159   2015-01-20 13:02:15,633 INFO: Reading configuration from Config.groovy
4770   2015-01-20 13:02:17,244 INFO: Running task WebtierBootstrapper.installAll
    [unzip] Expanding: D:\Install\RSA\Webtier\windows-x86_64\thirdparty\runtime\bea-jrockit\jdk\1.6.0.37\jdk-1.6.0.37-windows-x86_64.zip into 
    C:\Program Files\RSA Security\RSA Authentication Manager Webtier\appserver\jdk
24460  2015-01-20 13:02:36,934 INFO: Preparing the Weblogic Clone installer for silent install
...
90463  2015-01-20 13:03:42,937 INFO: Removing registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Oracle WebLogic
91026  2015-01-20 13:03:43,500 INFO: The operation completed successfully.
...
[copy] Copying 1 file to C:\Program Files\RSA Security\RSA Authentication Manager Webtier\webtierBootstrapper\8.0\lib
...
[untar] Expanding: C:\Program Files\RSA Security\RSA Authentication Manager 
Webtier\webtierBootstrapper\8.0\components\compile\com.rsa.am\am-clu-tar\8.0.0.1.0\am-clu-tar-8.0.0.1.0.tar into C:\Program Files\RSA Security\RSA Authentication Manager Webtier
...
Configuration step WebtierBootstrapper:installAll [SUCCESS]