Authentication Manager 8.1 primary and replica(s) were upgraded to SP1 and the web tier was redeployed, but it does not come online. Only the web tier bootstrapper service comes online, but TCP port 7030 is not listening and the web tier service never starts or shows, indicating that there is no communication from the Authentication Manager primary to the web tier. On both the primary and replica(s) TCP port 7022 is open and reachable
This behavior is occurs when an older version of the web tier installed.
The web tier install adds two services to the web tier server, the bootstrapper service and the server service At first only the bootstrapper service runs. The server service completes once the web tier contacts the primary Authentication Manager server. When that happens the web tier status changes in the Operations Console from Pending to Online and the web tier server service then shows when running netstat -an | grep 7030.
The web tier service listens on TCP port 7030. In this screen shot, running netstat -an | grep 7030 finds nothing: Image description
Likewise, the Web Tier Service is not available yet, only Bootstrapper: Image description
Download the RSA Auth Manager 8.1 – Extras (rsa-am-extras-188.8.131.52.0.zip) from SecurCare Online that contains a new web tier package. After installing the new package, the web tier server shows as listening on TCP port 7030:
Installing the web tier from the Authentication Manager 8.0 or Authentication Manager 8.1 (not SP1) Extras.zip is successful, but the older version still shows in the install log: