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SecurID® Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by SecurID experts.

What to do after receiving a Clickatell test message when configuring Clickatell SMS for On-Demand Authentication with RSA Authentication Manager 8.x

Article Number

000025468

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

 

Issue

When setting up an SMS provider integration with RSA Authentication Manager and Clickatell, the following can occur:
  • The user does not receive an On-Demand tokencode when submitting a request through the Self-Service Console.
  • The user receives the following text message:
Congrats. You've just received a Clickatell test message.

Cause

Registration with Clickatell has not been completed.  The user was attempting to use the default ten credits assigned after completing the Clickatell registration form.

Resolution

The Clickatell account would not be enabled for sending tokencodes unless customers call Clickatell Support to complete the registration process, which would also entitle the user to an additional 75 credits. Details and contact numbers are provided on the Clickatell web page.
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Version history
Last update:
‎2020-12-12 12:14 PM
Updated by:
Administrator Administrator

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