Windows Share is not accessible from local users after upgrading to 8.5

[#1]

Article Number

000039579

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5

Issue

After upgrading the authentication manager to 8.5 windows share is not accessible from local users with the following error:
"mount error(13): Permission denied".

Task

1- Verify that the local username and password are correct and the user account is not locked and you can connect using SMBv2.

smbclient -L <Windows IP> -U <local username> -m SMB2

2- Verify that you can mount the filesystem using the command line.

mount -t cifs //<Windows Server IP>/<share path> <mount point> -o user=<username>,vers=2.0,domain=local

Image description

3- Edit the username parameters in the Operation console

Resolution

When mounting CIFS share filesystem you need to specify the mounting option parameters vers=2.0,domain=local

Image description

For the backup using local user, you need to change the username to <username>@local as the below example.

Image description