Student Resources

Find information on training center locations, obtain enrollment information and transcripts, make payment or cancel classes, get private training, obtain training credits, and more.

Payment, Cancellation & Refund Policy

 

Payment

Credit Card 

  • RSA Education currently accepts a variety of Payment Options (VISA, MasterCard, American Express, etc.)
  • A confirmation will be generated once your credit card has been processed. This can take up to two business days.


Training Credits

  • If you are registering for training with Training Credits, select the Training Credit payment option to proceed with your registration. If Training Credits is not listed as a payment option, please Contact Us providing your Purchase/Sales Order Number (if available), along with the class (date & location) you would like to attend
  • If you are looking to purchase Training Credits, you will need to work with your account manager to obtain a quote for a Purchase Order.
  • If you are not sure who your account manager is, please Contact Us for assistance.

 

On-Demand Subscriptions

  • Access a variety of On-Demand training at a discounted price with an On-Demand Subscription.
  • Subscription is valid for 1 year after activation (subscriptions expires 1 year from initial purchase date). 
  • Click here for additional Subscription information.

 

Cancellation

Cancellation by Customer

  • Changes to a course order will only be accepted in writing.
  • If for any reason you wish to reschedule a training course your request must be received at least ten (10) business days prior to the start date for the scheduled training course for which you registered.
  • Full tuition will be charged for rescheduling requests received less than ten (10) business days prior to the start date for the scheduled training course.
  • The same rules apply to any virtually delivered training courses as well.
  • Please note that once activated, any On-Demand training courses may not be substituted for another course, as it will be viewed as delivered and consumed.

You can check our full cancellation policy here

Cancellation by RSAU:

  • RSAU reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances.
  • RSAU will notify you via email at least 10 business days prior to the course start date in the event a scheduled classes is cancelled.
  • Once notified, you may reschedule or receive a full credit. 
  • RSAU shall not be liable for non-refundable travel arrangements if a course is rescheduled/cancelled.

 

Refund

  1. Self-Paced Classes:
    • No refund / Late charge of 100.00% will be applied if dropped after purchase. (Applicable on all payment methods used to purchase Self-paced).
  2. Instructor Led and Virtual Classes:
    1. Payment Made By Credit Card:
      • 15+ days you will get full refund & option to drop for self if registered using credit card.
      • No refund 14 days prior to class start. Late charge of 100.00% will be applied.
    2. Payment Made By Training Credit:
      • 15+ days you will get full refund, No option to drop for self.
      • Please contact us and our teams will be more than glad to support.
      • No refund 14 days prior to class start. Late charge of 100.00% will be applied.
  3. Subscription:
    • A full refund (self-service) within (1) day of your purchase. Subscription can’t be cancelled after (1) day.
    • A Subscription transfer can only be done, please refer to Transferring a Subscription policy.
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Last update:
‎2022-09-22 10:19 AM
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