This document provides information on how to engage the RSA Support teams for assistance.
The easiest method to submit an RSA Inquiry/Case is to create a case online using the Case Management portal on RSA Link.
For non-urgent questions and issues, users can start a thread on the various product communities throughout RSA Link, which are monitored by RSA employees (including Technical Support Engineers, Product Managers, and more), partners, and other RSA customers. You can also ask questions about RSA Link on the RSA Support community.
More information about participating in the RSA Link communities can be found in the RSA Link Frequently Asked Questions.
The RSA Support team can be contacted by customers and partners with active maintenance contracts using the numbers below.
0120-813-261 (In Japan)
+81 3 6830 3261 (Outside of Japan)
‘+’ = IDD prefix code. Some countries have multiple IDDs, with each one used by a different long-distance carrier.
For non-critical RSA Link access issues, a web form is available to engage the RSA Support team, which is documented in the steps below.