000034696 - Access Denied error when logging in to RSA Link

Document created by RSA Customer Support Employee on Jan 17, 2017Last modified by RSA Customer Support on Nov 7, 2017
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Article Number000034696
Applies ToRegistered RSA Link User
IssueWhen a user attempts to log into RSA Link, they see the Access Denied error below after they enter their credentials.

Access denied. Please contact your help desk or administrator for more information.

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CauseThis error will occur when the user has not set up their Security Questions or On-Demand Authentication (ODA) for their account.
ResolutionTo resolve the issue, visit the RSA Self-Service Console (https://community.rsa.com/selfservice) and log in with your normal credentials.
You will then have the ability to configure one or both authentication methods.
User-added image
After making this change, the Access Denied message will no longer appear when logging in to RSA Link.
NotesClick here to view the full list of other common authentication issues with RSA Link and how to resolve them.

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