AM 8.1 patch upgrade fails with error "Failed to finalize the update"
Originally Published: 2014-11-25
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Other
Platform (Other): na
O/S Version: null
Product Name: RSA-0010810
Product Description: RSA-0010810
Issue
1. AM 8.1 patch upgrade fails with error "Failed to finalize the update".
2. Update log generated from the Operations Console contain following error:
16182 2014-08-12 20:34:56,064 INFO: Performing postUpdate task ServiceControl (Start All Services)
16188 2014-08-12 20:34:56,070 INFO: Executing /opt/rsa/am/server/rsaserv start all on command line
258906 2014-08-12 20:38:58,788 FATAL:
Failed to run command, return code: 1
sys-package-mgr: processing modified jar, '/opt/rsa/am/config/classpaths/wrapperClasspath.jar'
. Expression: (proc.exitValue() == 0)
java.lang.AssertionError: Failed to run command, return code: 1
sys-package-mgr: processing modified jar, '/opt/rsa/am/config/classpaths/wrapperClasspath.jar'
. Expression: (proc.exitValue() == 0)
at Utils.executeCommand(Utils.groovy:350)
at Utils$executeCommand.call(Unknown Source)
at ServiceControl.startAll(ServiceControl.groovy:384)
at ServiceControl$startAll.call(Unknown Source)
at UpdateRollback.postUpdate_ServiceControl_Start_All_Services(UpdateRollback.groovy:598)
at UpdateRollback$_postUpdate_closure3.doCall(UpdateRollback.groovy:87)
at UpdateRollback$_postUpdate_closure3.doCall(UpdateRollback.groovy)
at Utils.withArtifacts(Utils.groovy:48)
at Utils$withArtifacts.call(Unknown Source)
at UpdateRollback.postUpdate(UpdateRollback.groovy:81)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:60)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Exception in thread "Main Thread" java.lang.AssertionError:
Failed to run command, return code: 1
sys-package-mgr: processing modified jar, '/opt/rsa/am/config/classpaths/wrapperClasspath.jar'
. Expression: (proc.exitValue() == 0)
at com.rsa.plugins.install.CommandLineInstallEngine.fail(CommandLineInstallEngine.groovy:287)
at com.rsa.plugins.install.CommandLineInstallEngine$fail.call(Unknown Source)
at com.rsa.plugins.install.GroovyInstallEngine.fail(GroovyInstallEngine.groovy:35)
at com.rsa.plugins.install.GroovyInstallEngine$fail.callCurrent(Unknown Source)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:88)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step UpdateRollback:postUpdate [FAILED]
[ERROR] Error: Failed to invoke update engine: Failed to finalize the update.
java.lang.Exception: Failed to finalize the update.
at com.rsa.am.updateengine.tasks.BaseUpdateEngineTask.doExecute(BaseUpdateEngineTask.java:56)
at com.rsa.am.updateengine.tasks.Task.execute(Task.java:136)
at com.rsa.am.updateengine.components.impl.TaskManagerImpl.doExecuteTask(TaskManagerImpl.java:86)
at com.rsa.am.updateengine.components.impl.TaskManagerImpl.execute(TaskManagerImpl.java:41)
at com.rsa.am.updateengine.components.impl.UpdateInstallerImpl.run(UpdateInstallerImpl.java:30)
[INFO] Deleting update installer temporary directory
3. The PrimaryReplication.log shows following error:
@@@2014-10-17 20:44:09,485 FATAL [WrapperSimpleAppMain ]
Service.start(98) | somhborsapri.us.oldmutual.net,,,,Unhandled exception during service start.
java.lang.NoClassDefFoundError: org/springframework/jdbc/core/ResultSetExtractor
at com.rsa.replication.PrimaryReplicationService.getServiceRunnables(PrimaryReplicationService.java:47)
at com.rsa.replication.util.Service.start(Service.java:93)
at com.rsa.replication.PrimaryReplicationService.main(PrimaryReplicationService.java:135)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:247)
at java.lang.Thread.run(Thread.java:680)
Cause
Resolution
Related Articles
RSA Authentication Manager 8.x upgrade using Windows Share fails with error “Copying update to local filesystem” Number of Views Authentication Manager 8.x Upgrade Fails on Installer Task "Preparing Update" Number of Views RSA Authentication Manager 8.2 software update failed with the message "Unable to delete file" Number of Views Salesforce AFX Connector 'Update an Account' Capability fails to update additional Parameters in RSA Identity Governance &… Number of Views Authentication Manager 8.x upgrade fails with error "Failed to launch the update installer to apply the update" Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) Artifacts to gather in RSA Identity Governance & Lifecycle RSA Governance & Lifecycle 8.0.0 Administrators Guide RSA Governance & Lifecycle 8.0.0 Installation Guide
Don't see what you're looking for?
