Authentication Manager 8.x Upgrade Fails on Installer Task "Preparing Update"
Originally Published: 2024-05-16
Article Number
Applies To
Product Name: RSA Authentication Manager
Version: 8.x
Issue
RSA Authentication Manager failed to apply upgrade due to "Failed to prepare the update" error occurring.
Advanced Status View shows the following error:
INFO: Executing /opt/rsa/am/pgsql/bin/psql Exception in thread "main" groovy.lang.MissingPropertyException: No such property: properyKeyDefaultCipherListValue for class: UpdateRollback [...] [ERROR] Error: Failed to invoke update engine: Failed to prepare the update. java.lang.Exception: Failed to prepare the update. [...]
Cause
The task is failing to complete due to a corrupted psql file.
An indicator of a corrupted psql file could be a file size of 0 bytes. View psql file information through the CLI:
rsaadmin@am85u-1:~> ls -lthr /opt/rsa/am/pgsql/bin/psql -rwx------ 1 rsaadmin rsaadmin 763 Mar 23 2015 /opt/rsa/am/pgsql/bin/psql
Tasks
Obtain a clean copy of the psql file from an existing replica, or contact RSA Technical Support to be provided with one.
Resolution
- Using an SFTP client such as WinSCP or MobaXterm, access directory /opt/rsa/am/pgsql/bin/ on replica server
- Copy psql file
- Delete corrupted psql file
- Move new psql file into the directory /opt/rsa/am/pgsql/bin/
- Change file permissions: chmod 700 /opt/rsa/am/pgsql/bin/psql
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