AM8.x Migration Export Utility is giving an incorrect error message on a SP4 system
Originally Published: 2015-06-26
Last Modified: 2023-09-24
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1 SP4
Platform: Windows 2008 R2
Product Name: Authentication Manager
Issue
"This utility cannot continue with the export process. You must install RSA Authentication Manager 7.1 Service Pack 4 to run this utility.
To install Service Pack 4, go to RSA SecurCare Online."
Cause
Check if installed the latest Export utility from AM8.1 patch
Resolution
Use the latest Export utility from AM8.1 patch
Workaround
Ran migration-exporter.cmd -console from Export Utility install location
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