Account Access and Ownership Review result progress bar does not show 100% though all items are completed in RSA Via Lifecycle and Governance
Originally Published: 2016-09-14
Last Modified: 2023-12-01
Article Number
000043149
Applies To
RSA Product Set:  RSA Identity Governance and Lifecycle (RSA G&L)
RSA Version/Condition: 7.0.0, 7.0.0 P01

 
Issue
The progress bar for Completion Status is not showing 100% completed in the Account Access Ownership Review for entitlements that have already been submitted and approved, as in the example below:
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Cause
This is a defect (ACM-61086). Engineering found that the issue was with cached account subcomponents not being updated with a revoked state when the parent account is marked as revoked.

One of the use cases which caused this issue is mentioned below:
  1. Run an account access and ownership review with the Maintain button selected by default.
  2. Login as one of the reviewers
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         3. Select two  accounts then select Bulk Actions > Select Revoke > OK.
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  1. Click on Save > Save and Exit.
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  1. Open the review again and select the same two accounts then click Bulk Actions and click OK without selecting any of the three States.
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  1. Now click Revoke for those two accounts then click on OK then Signoff.
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  1. You can see all items are completed.
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  1. Click on the Not Signed-off tab. You will see the two items which were signed-off in the steps above are included here, which is incorrect. These should not be here because we signed off on them in step 6.
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  1. The signed-off tab is showing all the accounts again including the two that incorrectly show on the Not signed-off tab.
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Resolution
This defect is fixed in patch 7.0.0 P02.

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