After an upgrade to RSA Authentication Manager 8.3.patch 1, unable to access Operations Console via IP address
Originally Published: 2018-07-13
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3 patch 1 (8.3.0.1)
Issue
- Prior to the upgrade to RSA Authentication Manager 8.3 patch 1, the Operations Console could be accessed by using the IP address in the URL, such as https://192.168.60.6/oc.
- After the upgrade, the Operations Console is not accessible using the IP address, but can be accessed with the FQDN (https://am83.vcloud.local/operations-console).
Resolution
- Open SSH connection to the primary Authentication Manager server.
- Login with the rsaadmin user and password.
Note that during Quick Setup another user name may have been selected. Use that user name to login.
- Navigate to /opt/rsa/am/utils:
login as: rsaadmin Using keyboard-interactive authentication. Password:<enter operating system password> Last login: Wed Jun 20 05:24:51 2018 from jumphost.vcloud.local RSA Authentication Manager Installation Directory: /opt/rsa/am rsaadmin@am83p:~> cd /opt/rsa/am/utils
-
Type the command ./rsautil store -a add_config ims.trustedhost.whitelist.custom "<IP_address(es)_for_Authentication_Manager_primary>" GLOBAL STRING, where the IP address(es) are a quote encapsulated, comma-separated list of the IP addresses for the of the primary instance. For example:
rsaadmin@am83p:/opt/rsa/am/utils> ./rsautil store -a add_config ims.trustedhost.whitelist.custom "192.168.60.6, 192.168.41.8” GLOBAL STRING Please enter OC Administrator username: <enter Operations Console administrator user name> Please enter OC Administrator password: <enter Operations Console administrator user password> psql.bin:/tmp/7382af17-9d08-40b6-8879-da1cb0fd2fcf6845527152905396409.sql:108: NOTICE: Added the new configuration parameter "ims.trustedhost.whitelist.custom" with the value "192.168.60.6, 192.168.41.8" add_config ------------ (2 rows) rsaadmin@am83p:/opt/rsa/am/utils>
- Now restart the Authentication Manager services on the primary:
rsaadmin@am83p /opt/rsa/am/utils> cd /opt/rsa/am/server rsaadmin@am83p /opt/rsa/am/server> ./rsaserv restart all
- Access the Operations Console interface using the IP address of the server.
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