Unable to access RSA SecurID Access Identity Router Console following initial deploy
Originally Published: 2019-09-24
Article Number
Applies To
RSA Product/Service: Identity Router
Issue
httpd2-worker: apr_sockaddr_info_get() failed for linux-rfng
httpd2-worker: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1 for ServerName
httpd2-worker: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1 for ServerName
Cause
Workaround
- Redeploy the VM.
- Disconnect/disable both Network Interface Cards (NICs).
- Power on the VM.
- After boot completes, power down the VM again.
- Reconnect/enable the lowest numbered NIC.
- Power on the VM.
The administrator should now be able to login to IDR console with idradmin initial credentials and complete the initial IDR configuration.
Related Articles
Unable to access RSA Authentication Manager Embedded Identity Router setup console Number of Views Unable to access the RSA Authentication Manager 8.1 Quick Setup page Number of Views Unable to check Database. java.lang.SecurityException: PBOX000016: Access denied: authentication failed Number of Views Unable to open any workflow on RSA Identity Governance & Lifecycle 7.0.2 or 7.1.0 when deployed in a clustered environment… Number of Views After an upgrade to RSA Authentication Manager 8.3.patch 1, unable to access Operations Console via IP address Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager 8.9 Setup and Configuration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings.
Don't see what you're looking for?
