Application is in a questionable state and collections may get stuck after an unexpected database failure in RSA Identity Governance & Lifecycle

3 years ago

Originally Published: 2020-07-24

Article Number

000044914

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All

Issue

After the Oracle database has had an unexpected failure which was subsequently fixed, the RSA Identity Governance & Lifecycle application remains running and was never shut down. The user interface may or may not be available. If this is a cluster, one or more nodes may be unresponsive. If the user interface is accessible and collections are run, they may get stuck.

Cause

When the database unexpectedly fails, RSA Identity Governance & Lifecycle does not shutdown automatically but goes into an inconsistent state.

Resolution

Restart AFX, RSA Identity Governance & Lifecycle and the Oracle database. Even if the RSA Identity Governance & Lifecycle application appears to be working correctly, all three applications should be restarted.

Login as user oracle and execute the following commands:

afx stop
acm stop
acm stopdb
acm startdb
acm start
afx start

Notes

See related RSA Knowledge Base Articles:

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