RSA Authentication Manager Embedded Identity Router Fails to upgrade to version 12.10
Originally Published: 2020-09-03
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
Issue
- An RSA Authentication Manager 8.5 embedded identity router fails to upgrade to version 12.10.
- The Administration Console's identity router status indicators for Last Software Update and Software Update Service are both red after the attempted update.
- The identity router version number has not changed.
Cause
Resolution
Workaround
- Connect to the embedded identity router.
- Change to the root user.
- Update the /etc/resolv.conf file to include 127.0.0.1 as the first nameserver:
rsaadmin@am85:~> docker exec -it idr-container /bin/bash am85:/ # vi /etc/resolv.conf search example.com nameserver 127.0.0.1 nameserver 127.0.0.11 options ndots:0
- Save and close the resolv.conf.
- Attempt the identity router update again.
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