Authentication fails to RSA Authentication Manager 8.x with Cisco Adaptive Security Appliance 9.8 (2) using native SecurID protocol
Originally Published: 2018-06-15
Article Number
Applies To
RSA Product: Authentication Manager
RSA Version/Condition: 8.x
Platform (Other): Cisco Adaptive Security Appliance 9.8 (2)
Issue
- Unable to authenticate to RSA Authentication Manager 8.x servers from Cisco Adaptive Security Appliance using native SecurID protocol.
- The software version running on the Cisco Adaptive Security Appliance is 9.8 (2).
- Error seen as authentication failed on the Cisco Adaptive Security Appliance command line prompt.
- Communication packets between the Cisco agent and Authentication Manager server was verified by performing a tcpdump on the primary Authentication Manager appliance.
- No error log entries were seen on the Authentication Manager server real time activity monitor after performing a couple of authentications from the Cisco Adaptive Security Appliance over UDP port 5500.
Cause
-
The exact cause for the Native SecurID authentications to fail over the port UDP 5500 when authenticating from the Cisco Adaptive Security Appliance 9.8 (2) is yet to be identified.
-
However, this looks like an incompatibility issue with RSA Authentication Manager 8.x and Cisco ASA running version 9.8 (2) specifically
- Below is the snippet.of the version information from theCisco ASA:
Cisco Adaptive Security Appliance Software Version 9.8(2) Firepower Extensible Operating System Version 2.2(2.52) Device Manager Version 7.8(2)
Workaround
Use RADIUS protocol as an alternative protocol to native SecurID protocol by creating the Cisco Adaptive Security Appliance as a RADIUS client on the Authentication Manager server.
Review the article on how to Add a RADIUS Client Agent for the ASA.
Notes
Related Articles
Artifacts to gather in RSA Access Manager 44Number of Views Export of reports to a .csv file are blank in RSA Via Lifecycle & Governance 6.9.1 P12 31Number of Views Cisco ASA - RSASecurID Access Implementation Guide 187Number of Views Cisco ISE 3.2 - Login Screenshots - RSA Ready Implementation Guide 54Number of Views Juniper JunOS vSRX - RADIUS with AM Configuration - SecurID Access Implementation Guide 17Number of Views
Trending Articles
Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory Mandatory Certificate Upgrade Required by 6th October 2025 for RSA MFA Agent for PAM, RSA MFA Agent for Apache, and Third … RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?