Cannot access RSA SecurID Access protected SAML application due to incorrectly specified Identity Provider URL

2 years ago

Originally Published: 2016-08-25

Article Number

000044056

Applies To

RSA Product Set: SecurID Access

Issue

A user successfully authenticates to the application portal, but when they click on an application, an error is displayed in the portal:

Application appears to be improperly configured. Contact your Administrator for assistance.

Cause

The Administration Console application SAML configuration has incorrectly specified the Identity Provider URL with an incorrect upper case URL, as shown here:

To investigate this error, an administrator can view the IDR's /var/log/symplified/symplified.log which can be obtained as described in the article on how to Generate and Download an Identity Router Log Bundle.

The symplified.log will contain an error similar to:

2016-08-25/20:21:50.901/UTC [ajp-apr-8009-exec-8] ERROR com.symplified.service.appliance.idp.IdPServlet[92] - 
Unexpected exception thrown by IdP service:
com.symplified.service.appliance.idp.AssertionCreationException: 
No application associated with the request

Resolution

Ensure that the application's Identity Provider URL configuration uses a valid all lower-case hostname.

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