Clearing bad passcodes in Security Console gives: “There was a problem processing your request. Cannot have concurrent user updates” error.
2 years ago
Originally Published: 2021-07-27
Article Number
000045406
Applies To
RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5.0
Platform: Linux
O/S Version: SUSE Linux 12
Issue
The administrator tries to clear the bad passcodes in the Security Console. Clearing the bad passcodes fails with an error: “There was a problem processing your request. Cannot have concurrent user updates” error.
Resolution
Log on Security Console. Edit the user and unassign the token from the user and assign the same token to the user.