There was a problem processing your request error when trying to edit Date and Time Settings on RSA Authentication Manager 8.x
Originally Published: 2017-08-16
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
- When trying to edit date and time settings on Operations Console, it gives "There was a problem processing your request. Please contact your system administrator! To continue, return home" error.
Resolution
- SSH to the affected Authentication Manager server and login using the rsaadmin account.
- Sudo to root and when prompted, enter the rsaadmin password again:
sudo su - - Navigate to /usr/bin:
cd /usr/bin - run the following command to disable vmware timesync:
./vmware-toolbox-cmd timesync disable - Try to edit date and time settings again on the Operations Console.
