Custom attribute field cannot be blank when creating an Active Directory Entitlement Data Collector in RSA Identity Governance & Lifecycle

3 years ago

Originally Published: 2019-09-04

Article Number

000041491

Applies To

RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.x, 7.1.x

Issue

When creating an Entitlement Data Collector (EDC) of type Active Directory In RSA Identity Governance & Lifecycle, you are unable to complete the creation of the collector. When navigating from the Account Data page to the next page, you receive an error saying:

The custom attribute field cannot be blank.

Cause

The Custom Attribute drop-down menu in the EDC definition is blank because there are no User Entitlement string attributes defined under the Admin > Attributes > User Entitlement tab.

User-added image

By default, two string values are defined under the Admin > Attributes > User Entitlement tab. There is no known cause as to why these are missing.

Resolution

Please contact RSA Identity Governance & Lifecycle support for a workaround to this problem and and mention this RSA Knowledge Base Article ID 000037909. Be sure and request that an engineering ticket be opened to determine why the Out-of-the-box (OOTB) custom attributes are missing on your system. The workaround lets you complete the collector definition but does not resolve the missing OOTB attributes.

Workaround

Don't see what you're looking for?

Related Articles

Trending Articles