Customizing the Self-Service Console User Help

You can customize the content of the Self-Service Console Help file to reflect how your company uses self-service.

By editing the Self-Service Console Help HTM files, you can customize the Help to:

• Reflect any changes that you make to the Self-Service Console when editing the properties file.

• Add information that is specific to your company, for example, terminology.

• Remove information that is not applicable to your company.

The location of the HTM files on the AM appliance is /opt/rsa/am/server/apps/rsa-help/eclipse/plugins/
com.rsa.ucmuserconsole.help/console-help.

The location of the HTM files on the web tier is RSA_WT_HOME/server/apps/rsa-help/eclipse/plugins/
com.rsa.ucmuserconsole.help/console-help.

Modifying the Self-Service Console Help file on the AM appliance does not modify the Self-Service Console Help file on the web tier. Copy the Self-Service Console Help file from the console-help directory on the appliance to the console-help directory on each web-tier server where you want the customized Help to display.