Database reindex required after applying Authentication Manager 8.7 SP1 and Authentication Manager 8.7 SP1 patch 1 due to upgrade from SUSE 12 to SUSE 15
Originally Published: 2023-12-01
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.7 SP1 and 8.7 SP1 patch 1
Issue
Resolution
- Login to your primary via CLI.
- Shut down all services except database service. Make sure that the database service is the only one that is up.
login as: rsaadmin
Using keyboard-interactive authentication.
Password: <enter OS password>
Last login: <om Dec 11 10:27:53 20123 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@primary:~> cd /opt/rsa/am/server
rsaadmin@primary:/opt/rsa/am/server> ./rsaserv stop all
rsaadmin@primary:/opt/rsa/am/server> ./rsaserv start db
Using keyboard-interactive authentication.
Password: <enter OS password>
Last login: <om Dec 11 10:27:53 20123 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@primary:~> cd /opt/rsa/am/server
rsaadmin@primary:/opt/rsa/am/server> ./rsaserv stop all
rsaadmin@primary:/opt/rsa/am/server> ./rsaserv start db
- Connect to PostgreSQL:
rsaadmin@primary:~> cd /opt/rsa/am/utils
rsaadmin@am81p:/opt/rsa/am/utils> ./rsautil manage-secrets -a get com.rsa.db.dba.password
Please enter OC Administrator username: <enter Operations Console admin's name>
Please enter OC Administrator password: <enter Operations Console admin's password>
com.rsa.db.dba.password: rSKD5bGguLGNL9uGvFWnJoxIcHJah2 (your string will be different)
rsaadmin@primary:/opt/rsa/am/utils> cd ../pgsql/bin
rsaadmin@primary:/opt/rsa/am/pgsql/bin> ./psql -h localhost -p 7050 -d db -U rsa_dba
Password for user rsa_dba: <enter the com.rsa.db.dba.password captured above>
db=#
rsaadmin@am81p:/opt/rsa/am/utils> ./rsautil manage-secrets -a get com.rsa.db.dba.password
Please enter OC Administrator username: <enter Operations Console admin's name>
Please enter OC Administrator password: <enter Operations Console admin's password>
com.rsa.db.dba.password: rSKD5bGguLGNL9uGvFWnJoxIcHJah2 (your string will be different)
rsaadmin@primary:/opt/rsa/am/utils> cd ../pgsql/bin
rsaadmin@primary:/opt/rsa/am/pgsql/bin> ./psql -h localhost -p 7050 -d db -U rsa_dba
Password for user rsa_dba: <enter the com.rsa.db.dba.password captured above>
db=#
- Run the following command to reindex the database:
db=# REINDEX DATABASE db;
- Restart Authentication Manager services:
rsaadmin@primary:~> cd /opt/rsa/am/server
rsaadmin@primary:/opt/rsa/am/server> ./rsaserv start all
rsaadmin@primary:/opt/rsa/am/server> ./rsaserv start all
Notes
- This issue is fixed in Authentication Manager 8.7 SP1 patch 2 (8.7.1.2).
- The replica servers in the deployment will handle authentication requests while the services are down on the primary.
- Depending on the size of your database, the reindex can take some time.
- Replica servers do need to be reindexed.
- Reindex the primary first, then replicas one at a time.
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