Running script to determine if hardware appliance can successfully upgrade to Authentication Manager 8.7 SP1
2 months ago
Originally Published: 2023-10-09
Article Number
000068392
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.7 and earlier
Issue
Authentication Manager 8.7 hardware appliances that are no longer supported will successfully complete the upgrade to Authentication Manager 8.7 SP1 but when booted display a GNU GRUB error message. Be sure to review the Product Version Life Cycle page for more information about supported platforms.

Release notes for Authentication Manager 8.7 SP1 state that any hardware appliance can be upgraded to SP1, but the upgrade only works on the following hardware appliances:
  • Dell 13th Gen Servers Dell PowerEdge R230, R630
  • Dell 14th Gen Servers Dell PowerEdge R240, R640
  • Dell 15th Gen Servers Dell PowerEdge R250 (Authentication Manager 8.7 SP1 onwards)

The following hardware appliances are no longer supported:

  • Intel Kylin
  • Intel Sika
  • Dell R210
  • Dell R710
Tasks
  1. Download am87sp1_hw_check11.sh from this article.
  2. Using WinSCP or another file transfer app, copy the script to /home/rsaadmin on your Authentication Manager primary.
  3. Elevate to root:
sudo su -
  1. Change file permissions to 755:
chmod 755 am87sp1_hw_check11.sh
  1. Run the script:
./am87sp1_hw_check11.sh
  1. As different appliances within the deployment can be different models, and therefore provide different results, copy the script to all replicas in your deployment and run steps 3 through 5 on each replica.
Resolution
The script reports the output of dmidecode, compares it to known values of compatible hardware, and reports the result, as shown below:
 
image.png

The following form factors will show as being compatible with Authentication Manager 8.7 SP1 and output will be in green:
  • Dell PowerEdge R230
  • Dell PowerEdge R240
  • Dell PowerEdge R250
  • Dell PowerEdge R630
  • Dell PowerEdge R640
The following form factors will show as not being compatible with Authentication Manager 8.7 SP1 and output will be in red:
  • Dell PowerEdge R210
  • Dell PowerEdge R710
  • S1200BTL
  • S2600G
If you are running a virtual appliance, output will be in yellow as in the screen shot above.
Notes
Thank you to David Allison of RSA Professional Services for providing this script.
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