Diagnostics and System Data Gathering Feature in RSA Identity Governance & Lifecycle
Originally Published: 2019-07-09
Article Number
Applies To
RSA Version/Condition: 7.0.2 P11, 7.1.0 P04, 7.1.1 and above.
Issue
When an Administrator logs into a new RSA Identity Governance & Lifecycle installation for the first time, a license agreement and usage information is displayed:
RSA collects diagnostic and system data information and makes it available to RSA to better understand your usage and version deployed. This information provides RSA with insights on the Identity Governance and Lifecycle deployments and helps make decisions such as when to extend support or deprecate certain versions, what new features and enhancements to prioritize in the upcoming releases. All information collected will be sent securely to RSA and will remain confidential. The settings can be changed on Admin->Diagnostics->Diagnostics and System Data.
This article describes this purpose of this new feature, the types of information gathered, and how to modify the local gathering and information sharing settings if desired.
Resolution
Information Gathered
Two types of information are gathered:- Deployment and License Information
- Component Metrics
Deployment and License Information
- License usage details are collected to understand the compliance with the license purchased and usage trends.
- Details on the type of endpoints and how the Connectors and Collectors are deployed are gathered.
- The product version of RSA Identity Governance & Lifecycle and what components are enabled are collected.
Component Metrics
|
Components
| Information Collected |
|---|---|
| Server | Product Version, patches Application server Appliance, software only Local or remote database and database version Host Operating system Memory Available CPU Environment Cluster or non-cluster Number of nodes in a cluster Number of agents deployed Number of AFX servers (local/remote) Component modules enabled (reviews, rules, roles, access request, password management) Use of customizations (images, jsps, customer strings) |
| Collections | Total counts of collected objects (users, accounts, applications, business units, entitlements,...) Number of collectors and types Run details (how many ran successfully versus how many failed) |
| Access Certification | Number of reviews and types Counts for number of items under review and average counts per reviewer Size of reviewer, monitor, and alternate reviewer coverage files Time to generate/refresh reviews |
| Rules | Number of rules and types Counts for violations, exceptional access, and requests generated Time to process rules (average and maximum) |
| Reports | Number of reports and types Use within dashboards |
| Access Request | Number of requests created, completed, cancelled today Number of request forms and types Size of workflows (number of nodes) Number of approvals, manual fulfillments, and escalations today |
| AFX | Number of connectors and types Number of fulfillment requests (requested, completed, failed) today and by connector type |
| Role Management | Number of rolesets and roles Size of the roles (average entitlements and members) |
The only customer-specific information that is shared are node and environment names.
The local gathering and information sharing settings may be changed at any time by navigating to the Admin > Diagnostics > Diagnostics and System Data screen and choosing 'Edit.'
