Email templates that use HTML markup tags insert unwanted blank lines in the body of the email in RSA Identity Governance & Lifecycle
Originally Published: 2020-01-24
Last Modified: 2023-11-30
Article Number
Applies To
RSA Version/Condition: 7.1.1, 7.2.0
Issue
For example, consider the below email template: (Admin > Email > Templates tab > Create/Edit email template)
To view the email content, go to (Admin > Email > Templates tab > {name of email template} > Content: View button).
The expected email content is:
The actual email content is:
Note the unexpected addition of blank lines in the email content.
Cause
Note:This is an issue only when using HTML tags that add styling to a text/response. This is not an issue with tags used to generate a text/response.
This is a known issue reported in engineering ticket ACM-102286.Resolution
Workaround
For example, change
FROM:
FROM:
<span style="color:red"> Here is some red text. </span>
TO:
<span style="color:red">Here is some red text.</span>
Applying this workaround to the example above would look like:
To view the email content, go to (Admin > Email > Templates tab > {name of email template} > Content: View button).
The email body now looks as expected:
Notes
