Error: 'Device intended for this token not found. Token import failed. Connect the device or contact your administrator' for RSA SecurID Software Token
2 years ago
Originally Published: 2009-11-07
Article Number
000045665
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: RSA SecurID Software Tokens
RSA Version/Condition: 8.x
Issue
The following error is seen on a mobile device on which the RSA SecurID Softwre TOken Application is installed:
 
Device intended for this token not found. Token import failed. Connect the device or contact your administrator
 
The token has extension data and it is bound to a device.
Resolution
The software token has to be re-issued in order to remove the device ID from token extension data. It is not possible to edit the .sdtid file to remove or change the binding properties of a software token.