Error Unable to resolve user by login ID and/or alias, or authenticator not assigned to user when attempting to authenticate with the SecurID Authenticate application via an RSA Authentication Agent
Originally Published: 2017-06-05
Article Number
Applies To
RSA Product/Service Type: Cloud Authentication Service
Issue
Users that do not have a SecurID software or hardware token fail to authenticate with their SecurID Authenticate app with the Authentication Manager reporting the following authentication error:
Unable to resolve user by login ID and/or alias, or authenticator not assigned to user
Cause
Resolution
The manage-securid-authenticate-app-provisioning utility can be run on a list of users at any time (before or after users have registered their Authenticate app) and will safely ignore any users that have already been enabled.
Notes
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