Error message when attempting to register on the RSA Community (The Salesforce record provisioning for the user failed with an exception – Insert failed. First exception on row 0: first error: UNKNOWN_EXCEPTION)
Originally Published: 2026-03-10
Last Modified: 2026-03-10
Article Number
Applies To
RSA Community
Issue
- When a user attempts to register on the RSA Community, they see the following error:
The Salesforce record provisioning for the user failed with an exception – Insert failed. First exception on row 0: first error: UNKNOWN_EXCEPTION, a group membership operation initiated by user ID 0054u000009Mkmu is already in progress: []
- A record is written for the user in Salesforce but not in CAS.
- Pending or failed registration attempts show in Salesforce for the user.
Cause
TBD
Resolution
If you are trying to register on the RSA Community and see that error, please contact support for assistance. We will open an internal IT ticket on your behalf to correct the error.
Related Articles
Unable to register an RSA SecurID Access SSO application in the Cloud Administration Console Number of Views Authentication Manager version 8.5: Failed to register to the FedRamp - Govcloud Cloud Authentication Service Number of Views Connection to Cloud Authentication service via Security Console fails with an error; ""Failed to register to the Cloud Aut… Number of Views How to register a FIDO security key as an MFA authenticator to use when accessing RSA customer or partner applications Number of Views Initialization error "Unable to register service ReviewService" and "Unable to start local agent" in RSA Identity Governan… Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Manual synchronization introduced in RSA Authentication Manager 8.2 Service Pack 1 patch 6 Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory How to verify NTP server synchronization is not working in RSA Authentication Manager 8.x RSA Governance & Lifecycle 8.0.0 Installation Guide
Don't see what you're looking for?
