Error message when attempting to register on the RSA Community (The Salesforce record provisioning for the user failed with an exception – Insert failed. First exception on row 0: first error: UNKNOWN_EXCEPTION)
Originally Published: 2026-03-10
Last Modified: 2026-03-10
Article Number
Applies To
RSA Community
Issue
- When a user attempts to register on the RSA Community, they see the following error:
The Salesforce record provisioning for the user failed with an exception – Insert failed. First exception on row 0: first error: UNKNOWN_EXCEPTION, a group membership operation initiated by user ID 0054u000009Mkmu is already in progress: []
- A record is written for the user in Salesforce but not in CAS.
- Pending or failed registration attempts show in Salesforce for the user.
Cause
TBD
Resolution
If you are trying to register on the RSA Community and see that error, please contact support for assistance. We will open an internal IT ticket on your behalf to correct the error.
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