Escalation Workflows randomly fail to trigger in RSA Identity Governance & Lifecycle
Originally Published: 2020-07-13
Article Number
Applies To
RSA Version/Condition: All
Issue
The following error is logged to the WorkPoint.log file:
2020-04-27 15:11:21,730 [pool-16-thread-1] INFO com.workpoint.server.ServerProperties - ServerProperties.setProperty() invoked for property= calculated.db.offset.millis.jdbc/avdb, value=-22136
2020-04-27 15:11:21,730 [pool-16-thread-1] WARN com.workpoint.server.ConnectContext - The time difference between the database server for DSN= jdbc/avdb and this machine has changed by 44270ms since last computed. This may be a sign of clock drift on one of the machines, which can lead to unexpected results in Workpoint.
2020-04-27 15:11:21,730 [pool-16-thread-1] WARN com.workpoint.server.ConnectContext - The time difference between the database server for DSN= jdbc/avdb and this machine has changed by 44270ms since last computed. This may be a sign of clock drift on one of the machines, which can lead to unexpected results in Workpoint.
Please refer to RSA Knowledge Base Article 00003027 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the WorkPoint.log file for your specific deployment.The WorkPoint.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
Cause
Resolution
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