Helpjuice - SAML Relying Party Configuration - RSA Ready Implementation Guide
2 years ago

This article describes how to integrate RSA with Helpjuice using SAML Relying Party.

Configure RSA Cloud Authentication Service

Perform these steps to configure RSA Cloud Authentication Service as Relying Party to Helpjuice.
Procedure
  1. Sign in to the RSA Cloud Administration Console.
  2. Navigate to the Authentication Clients menu, and from the dropdown, select Relying Parties.image.png
  3. In the Relying Party Catalog, select Add a Relying Party and click Add for Service Provider SAML.image.png
  4. On the Basic Information page, enter a name for the application in the Name field and click Next Step.image.png
  5. In the Authentication tab, select SecurID manages all authentication.
  6. Select Primary Authentication Method and Access Policy as required and click Next Step.image.png
  7. Provide the Service Provider details in the following format:
    1. Assertion Consumer Service (ACS) URLhttps://helpjuice.com/sso/<domain_name>
    2. Service Provider Entity ID: <helpjuice.com>
Note:
  • The <domain_name> is provided when the account is created.
  • The Entity ID is a custom field, in this case, we used helpjuice.com
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  1. In the SAML Response Protection section, select IdP signs assertion within response, and download the certificate by clicking Download Certificate.image.png
  2. Under the User Identity section, select Show Advanced Configuration, then configure Identifier Type and Property as follows: 
    1. Identifier Type: Auto Detect 
    2. Property: Auto Detect
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  1. Under the Attribute Extension section, add the following attributes:
    1. First Attribute:
      1. Attribute Name: first_name
      2. Attribute Source: Identity Source
      3. Property: givenName
    2. Second Attribute:
      1. Attribute Name: last_name
      2. Attribute Source: Identity Source
      3. Property: sn
    3. Third Attribute:
      1. Attribute Name: nameid
      2. Attribute Source: Identity Source
      3. Property: mail
    4. Fourth Attribute:
      1. Attribute Name: group_names
      2. Attribute Source: Identity Source
      3. Property: virtualGroups
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  1. Click Save and Finish.
  2. On the My Relying Parties page, click Edit dropdown and select Metadata option to download the metadata.image.png
  3. Click Publish Changes to save your settings. After publishing, your application will be enabled for SSO.image.pngimage.png

Configure Helpjuice

Perform these steps to configure Helpjuice.
Procedure
  1. Log in to Helpjuice account using admin credentials.
  2. Go to user profile and select Settings.
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  1. Scroll down and click on SSO (SAML).
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  1. Provide the following values:
    1. Identity Provider URL: The value of SingleSignOnService, obtainable from the metadata file downloaded from the RSA platform.
    2. IDP Metadata (XML): Copy and paste the metadata downloaded from the RSA platform.
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  1. In the Signing & Encryption (beta) section, copy and paste the certificate downloaded from the RSA platform.image.png
  2. Issuer is a custom field, enter helpjuice.com and click Save Changes
Note: The Issuer filed is used as the Entity ID in the RSA configuration.
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The configuration is complete.
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