How to Troubleshoot-Hourly Processing is Not Working Properly in RSA Web Threat Detection 5.1
Originally Published: 2016-11-30
Article Number
Applies To
RSA Product/Service Type: Forensics
RSA Version/Condition: 5.1
Platform: Linux
Issue
Resolution
1. Determine if there were any changes in WTD configuration, or networking or OS environment.
2. Go to the VARZ grapher and look at the message flow across the components from
Silvertap to Front Plex to SilverSurfer to Back Plex to Mitigator to Alert plex to Alert Server and Organizer
Note:
- Each of these are separate components/processes that take their messages off the Back Plex.
- Issues with Silvertap may need Customer Networking team to verify that the connection from network hardware to the Silvertap is working properly.
- Identify places where the message flow has stopped or the message queue has increased.
- Note CPU and Memory usage with these identified components that are showing problems.
A. Go to /var/log/messages and look for error and var/log/silvertail/ for component log
B. Look at top -H in the console for WTD processes that are consuming large memory and cpu cycles.
C. Consider a restart if there are no errors seen above.
B. Look at top -H in the console for WTD processes that are consuming large memory and cpu cycles.
C. Consider a restart if there are no errors seen above.
5. Observe results of a restart of services, or if issues are persisting contact Customer Support for further assistance.
6. Go to var/opt/silvertail/data/tasks and /indexer folders and make sure the completed folders of each are empty.
6. Go to var/opt/silvertail/data/tasks and /indexer folders and make sure the completed folders of each are empty.
Note: If still having an issue consider contacting Customer Support for further assistance.
Notes
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