How to check/restart the Webtier services deployed on a Linux machine in RSA Authentication Manager 8.x
4 years ago
Originally Published: 2020-09-23
Article Number
000066427
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager WebTier
RSA Version/Condition: 8.x
Issue
 During the troubleshooting, we need to check or restart the Webtier services that are deployed on a Linux machine. Accordingly, this article provides a simple way to perform that. 
Resolution
  1. Login as root into the Webtier Linux machine 
  2. Check the status of the two Webtier services using the below commands.
    root@webtier: ~  # /etc/init.d/rsaservmgr status
    RSA Webtier Server                                         [SHUTDOWN]
     
     root@webtier: ~  # /etc/init.d/rsabootstrapperservmgr status
    RSA Webtier Bootstrapper Server                            [SHUTDOWN]
        Similarly, you can restart the services using the below commands.
    root@webtier: ~  # /etc/init.d/rsaservmgr restart 
    
    root@webtier: ~  # /etc/init.d/rsabootstrapperservmgr restart

     
Notes

Also, article 000031585 provides different commands to restart/check the status of the webtier bootstrapper and webtier server services.