IDR publish fails with error certificate failure after enabling the SSO on the IDR cluster it fails to publish.

a year ago

Article Number

000072937

Issue

Cause

This was due to the certificate in my company settings was not added as a wild card for the protected domain name

Resolution

Open the Identity providers IWA created.
Click on Generate certificate bundle in the Connection profile page then enter CN = *.example.company.com ( This CN will contain the protected domain name and * for the wild card and then you need to switch your IDR portal name to ex: idr2.example.company.com
Add this certificate to My account > Company Settings > Company Information > Keys and Certificates

As show in the screenshot my PDN is cloud.rsalab.com and my certificate CN= *.cloud.rsalab.com and my IDR name was idr2.cloud.rsalab.com

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