Memory/battery problems were detected error and boot process is stuck during boot of Dell-based or Intel-based RSA SecurID A250 hardware appliance
Originally Published: 2020-05-28
Article Number
Applies To
RSA Product/Service Type: Dell and Intel-based RSA SecurID A250 hardware appliance
RSA Version/Condition: 8.x
Issue
Memory/Battery problems were detected.
The adapter has recovered, but cached data was lost. Press any key to continue.
The following error is similar:
Cache data was lost, but the controller has recovered. This could be due to the fact
that your controller had protected cache after an unexpected power loss and your
system was without power longer than the battery backup time.
Press any key to continue or 'C' to load the configuration utility.Cause
There can be more than one cause for such message. For example,
- The adapter detects data in the controller cache that has not yet been written to the disk subsystem.
- The controller detects an Error-Correcting Code (ECC) error while performing its cache checking routine during initialization.
- The controller discards the cache rather than sending it to the disk subsystem because the data integrity cannot be guaranteed.
- The battery may be undercharged.
Resolution
If there is an issue with every reboot, collect the RAID logs using the steps in 000037640 - How to collect RAID logs using Intel RAID CmdTool2. When you have the logs, contact RSA Customer Support.
Notes
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