RSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Manager
RSA Version/Condition: 8.7 / 8.7 SP1 / 8.7 SP2
Platform: Linux
RADIUS authentication fails on an Authentication Manager instance.
RADIUS client receives an 'Access-Reject' response to the RADIUS authentication.
Real-time authentication activity reports an authentication activity event.
- Activity: 'Authentication agent access check'
- Reason: 'Authentication agent disabled'
For example:
The Authentication Manager instance authentication agent record was found to be disabled.
For example:
Enabled the Authentication Manager instance by editing the authentication agent record.
Primary instance Security Console > Access > Authentication Agents > Manager Existing > left-click the hostname for the replica instance in the Authentication Agent column > Edit > uncheck 'Agent is disabled' > Save.
For example:
To open a real-time authentication activity monitor : Security Console > Reporting > Real-time Activity Monitors > Authentication Activity Monitor > as required, update monitor parameters ( e.g. Display Results, Number of Results, User ID, Authentication Agent, Token Serial Number or Server Node ) > Start Monitor
Consider the following where this article issue does not match the symptom you are experiencing:
1/ Enable RSA RADIUS debug and review the RSA RADIUS log file (/opt/rsa/am/radius/radius.log)
- Article 000044158 - Enable RADIUS debug/verbose logs with all versions of RSA Authentication Manager 8.x at URL https://community.rsa.com/s/article/Enable-RADIUS-debug-verbose-logs-with-all-versions-of-RSA-Authentication-Manager-8-x.
2/ Use a test RADIUS client to send RADIUS authentications to RSA Authentication Manager.
- Article 000040483 - Performing RADIUS authentication tests with NTRadPing to RSA Authentication Manager at URL https://community.rsa.com/s/article/Performing-RADIUS-authentication-tests-with-NTRadPing-to-RSA-Authentication-Manager
3/ Open a case with RSA Customer Support.
- Information for contacting RSA Customer Support is available at URL https://community.rsa.com/s/news/how-to-contact-rsa-support-MCXZ5QDM4ZQZATLL3Y6NMQVUNYWE
