RSA Authentication Agent for Microsoft Windows Is Not Authenticating Against the Correct Contact List
Originally Published: 2023-02-06
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
Issue
Cause
Deleting this file will refresh the list available Authentication Manager instances.
Note: The sdstatus.12 is automatically created by default on the next authentication.
Resolution
- Login to the Windows machine where the RSA Authentication Agent for Microsoft Windows is installed.
- Navigate to the path where the agent's configuration files are stored. The default path is C:\Program Files\Common Files\RSA Shared\Auth Data
- Delete the sdstatus.12 file.
- Open the RSA Control Center and test the authentication. The requests will now be hitting the correct Contact List.
Related Articles
RSA Identity Governance & Lifecycle Export of Review Results in PDF or CSV format does not include the correct values in t… Number of Views Contact Lists for Authentication Requests Number of Views Using the correct version of WebLogic Number of Views Authentication Manager agent / server contact list and the sdconf.rec file Number of Views RSA SecurID Access Authenticate App message "PIN cannot be reset, Contact your administrator." Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager 8.9 Setup and Configuration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings.
Don't see what you're looking for?
