RSA SecurID Access Authenticate App message "PIN cannot be reset, Contact your administrator."
Originally Published: 2019-01-28
Article Number
Applies To
RSA Product/Service Type: Authenticate App
Issue
If an Authenticate App user enters too many incorrect PINs (for example, forced to choose Reset PIN) or chooses Forgot PIN they see the following message:
PIN cannot be reset, Contact your administrator
This can occur if the user is not protecting access to their device with a PIN or biometrics.Resolution
Notes
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