Offline authentication fails for users with multiple tokens in RSA Authentication Manager 8.2 SP1
Originally Published: 2018-08-03
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2 SP1
Issue
- A user logs in with Token 1. Authentication is successful and offline day file data for that token is downloaded.
- Offline authentication with Token 1 works properly.
- The user logs off then logs on and authenticates with Token 2. Offline day files are downloaded.
- The next day the user is off the corporate network and tries to authenticate with Token 1, but authentication fails.
- They then try to authenticate using Token 2 and it works.
The sequence of the tokens does not matter.
The following error appears in the Authentication Manager server's /opt/rsa/am/server/imsTrace.log, which shows purged dayfiles as true, as shown in bold:
2018-03-06 11:15:40,052, [OARequestHandler2], (Download.java:57), trace.authmgr.oa.download, DEBUG, baesvlodc175v.greenlnk.net,,,,Sending: PolicyData [DA warning days: 7]
[Version: 1][DA failed auth limit: 20][Log DA events: true][DA days: 90][DA enabled: true][EAPC enabled: true][EATC enabled: true][Login password integration enabled: false]
[Verbose logging: false][Purge day files: true][Agent ID: -121361833][Server time: 1015413340][Agent DB name: <FQDN>]
[Version: 1][DA failed auth limit: 20][Log DA events: true][DA days: 90][DA enabled: true][EAPC enabled: true][EATC enabled: true][Login password integration enabled: false]
[Verbose logging: false][Purge day files: true][Agent ID: -121361833][Server time: 1015413340][Agent DB name: <FQDN>]
Cause
The issue is on the Authentication Manager server and not on the machine with the RSA Authentication Agent installed. This issue has been reported as defect AM-31997.
Resolution
On replicas running Authentication Manager 8.2 at any patch level, you must replace the oa-8.2.1.6.0.jar file with the updated version of oa-8.2.1.6.0.jar.
The hot fix needs to be applied on the replica servers first, then to the primary.
Instructions for applying the hot fix
- Request the hotfix from RSA Customer Support.
- Using WinSCP or FileZIlla, place the file on the appliance in /tmp.
- Navigate to /opt/rsa/am/server/servers/biztier/tmp/_WL_user/am-app/mxboc6/APP-INF/lib.
- Backup the oa-8.2.1.6.0.jar:
cd /opt/rsa/am/server/servers/biztier/tmp/_WL_user/am-app/mxboc6/APP-INF/lib cp oa-8.2.1.6.0.jar oa-8.2.1.6.0.jar.BAK
- Copy the oa-8.2.1.6.0.jar file obtained from /tmp to this directory. Please note the dot at the end of the command (used if the file is copied and saved in /tmp).
cp /tmp/oa-8.2.1.6.0.jar .
- Confirm that this directory contains the backup file and the one copied from /tmp:
ls -al oa*.jar* -rw------- 1 rsaadmin rsaadmin 180744 Jul 27 2016 oa-8.2.1.6.0.jar -rw------- 1 rsaadmin rsaadmin 180744 Jul 28 2016 oa-8.2.1.6.0.jar.BAK
- Replace the file in the other directories:
cd /opt/rsa/am/server/servers/console/tmp/_WL_user/console-shared-library/t5l98w/WEB-INF/lib cp /tmp/oa-8.2.1.6.0.jar . cd /opt/rsa/am/server/servers/AdminServer/tmp/_WL_user/console-shared-library/8hkrcb/WEB-INF/lib cp /tmp/oa-8.2.1.6.0.jar . cd /opt/rsa/am/server/servers/radiusoc/tmp/_WL_user/am-radius-app/cbsd0y/APP-INF/lib cp /tmp/oa-8.2.1.6.0.jar .
- Restart all Authentication Manager services
cd /opt/rsa/am/server ./rsaserv restart all
To revert the replacement file
- Copy the backup file to the /tmp directory
cp /opt/rsa/am/server/servers/biztier/tmp/_WL_user/am-app/mxboc6/APP-INF/lib/ oa-8.2.1.6.0.jar.BAK /tmp/oa-8.2.1.6.0.jar
- Use the same command to replace the new file with old one:
cd /opt/rsa/am/server/servers/biztier/tmp/_WL_user/am-app/mxboc6/APP-INF/lib cp /tmp/oa-8.2.1.6.0.jar . cd /opt/rsa/am/server/servers/console/tmp/_WL_user/console-shared-library/t5l98w/WEB-INF/lib cp /tmp/oa-8.2.1.6.0.jar . cd /opt/rsa/am/server/servers/AdminServer/tmp/_WL_user/console-shared-library/8hkrcb/WEB-INF/lib cp /tmp/oa-8.2.1.6.0.jar . cd /opt/rsa/am/server/servers/radiusoc/tmp/_WL_user/am-radius-app/cbsd0y/APP-INF/lib cp /tmp/oa-8.2.1.6.0.jar .
- Restart all Authentication Manager services
cd /opt/rsa/am/server ./rsaserv restart all
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