RSA Authentication Manager Prime Help Desk Admin (HDAP) and/or Self-Service Portal (SSP) not accessible after upgrade to RSA Authentication Manager 8.4
Originally Published: 2019-06-26
Article Number
Applies To
RSA Product/Service Type: Authentication Manager, Authentication Manager Prime
RSA Version/Condition: 8.4
Issue
Could not access HTTP invoker remote service at [/ims-ws/httpinvoker/CommandServer]; nested exception is javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Cause
Resolution
- Download and Install Java JRE 8 or higher on the system where Authentication Manager Prime is installed.
- Stop all Authentication Manager Prime services (i.e., AMIS, SSP, HDAP).
- Point Tomcat to the newly installed Java location. Refer to article 000030993 - RSA Authentication Manager Prime services fail to start after Java update on a Windows server: Error Failed creating java for more information.
- Start all Prime services
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