After changes in certificate keystore, Help Desk Admin Portal (HDAP) and Self-Service Portal (SSP) consoles not accessible for RSA Authentication Manager Prime Kit
Originally Published: 2020-06-04
Article Number
Applies To
RSA Product/Service Type: RSA Authentication Manager Prime Kit
Platform: Linux
Issue
The catalina<date>.log for the services (<primekit_installation_directory>/logs/hdap/tomcat-hdap/catalina.yyyy-mm-dd.log for HDAP and <primekit_installation_directory>/logs/ssp/tomcat-ssp/catalina.yyyy-mm-dd.log for SSP) shows the following error:
04-Jun-2020 23:51:34.918 SEVERE [main] org.apache.catalina.core.StandardService.initInternal
Failed to initialize connector [Connector[HTTP/1.1-8445]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-8445]]
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:112)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:552)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:875)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.startup.Catalina.load(Catalina.java:632)
at org.apache.catalina.startup.Catalina.load(Catalina.java:655)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:309)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:492)
Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:995)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
... 12 more
Caused by: java.lang.IllegalArgumentException: Keystore was tampered with, or password was incorrect
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:115)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:86)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:244)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1087)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:265)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:581)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:68)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:993)
... 13 more
Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:780)
at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:56)
at sun.security.provider.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:224)
at sun.security.provider.JavaKeyStore$DualFormatJKS.engineLoad(JavaKeyStore.java:70)
at java.security.KeyStore.load(KeyStore.java:1445)
at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:159)
at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:204)
at org.apache.tomcat.util.net.jsse.JSSEUtil.getKeyManagers(JSSEUtil.java:184)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:113)
... 20 more
Caused by: java.security.UnrecoverableKeyException: Password verification failed
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:778)
... 28 moreCause
Resolution
RSA Authentication Manager Integration Service
- Log in to RSA Authentication Manager Prime Kit server.
- Go to <Primekit_installation_directory>/configs/amis/tomcat-amis/setenv.sh.
- Make a copy of setenv.sh.
- Open setenv.sh.
- Correct the keystore password in the bolded sections for AMIS.
- Save and close the file.
- Restart services as shown below.
#!/bin/sh # AM PRIME VARIABLES ============================================================= # OPTIONAL TO UPDATE TOMCAT_HTTPS_PORT=8443 export CATALINA_OPTS="$CATALINA_OPTS -Dkeystore.file=$AMPRIMECWD/certificates/amis_keystore_new.jks" export CATALINA_OPTS="$CATALINA_OPTS -Dkeystore.pass='password'" ...
Help Desk Admin Portal
- Log in to RSA Authentication Manager Prime Kit server.
- Go to <Primekit_installation_directory>/configs/hdap/tomcat-hdap/setenv.sh.
- Make a copy of setenv.sh.
- Open setenv.sh.
- Correct the keystore password in the bolded sections for AMIS.
- Save and close the file.
- Restart services as shown below.
#!/bin/sh # AM PRIME VARIABLES ============================================================= # OPTIONAL TO UPDATE TOMCAT_HTTPS_PORT=8445 export CATALINA_OPTS="$CATALINA_OPTS -Dkeystore.file=$AMPRIMECWD/certificates/hdap_keystore_new.jks" export CATALINA_OPTS="$CATALINA_OPTS -Dkeystore.pass=password" ...
Self-Service Portal
- Log in to RSA Authentication Manager Prime Kit server.
- Go to <Primekit_installation_directory>/configs/ssp/tomcat-ssp/setenv.sh.
- Make a copy of setenv.sh.
- Open setenv.sh.
- Correct the keystore password in the bolded sections for AMIS.
- Save and close the file.
- Restart services as shown below.
#!/bin/sh # AM PRIME VARIABLES ============================================================= # OPTIONAL TO UPDATE TOMCAT_HTTPS_PORT=8444 export CATALINA_OPTS="$CATALINA_OPTS -Dkeystore.file=$AMPRIMECWD/certificates/ssp_keystore_new.jks" export CATALINA_OPTS="$CATALINA_OPTS -Dkeystore.pass=password" ...
Restart services
After the saving and closing the relevant file, restart the service for that component for the change to take effect:
service tomcat-amis | tomcat-hdap | tomcat-ssp restart
Notes
- Locate the certificate keystore for which you want to test its password. By default it will be in <PrimeKit_installation_directory>certificates.
- Run the following command to test the password:
# /opt/rsa/primekit/java/latest/bin/keytool -list -keystore /opt/rsa/primekit/certificates/hdap_keystore_new.jks Enter keystore password: <enter the keystore password to test>
If the test is successful, the output will look something like this.
/opt/rsa/primekit/java/latest/bin/keytool -list -keystore /opt/rsa/primekit/certificates/hdap_keystore_new.jks Enter keystore password: <enter the keystore password to test> Keystore type: jks Keystore provider: SUN Your keystore contains 1 entry hdap, Apr 5, 2019, PrivateKeyEntry, Certificate fingerprint (SHA1): F9:E3:F1:BA:58:C7:CF:CF:7D:60:29:03:89:6C:7C:2D:9E:EB:51:03
If the password is incorrect, the output will be as follows:
/opt/rsa/primekit/java/latest/bin/keytool -list -keystore /opt/rsa/primekit/certificates/hdap_keystore_new.jks
Enter keystore password: <enter the keystore password to test>
keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect
Note
- The RSA Authentication Manager Prime Kit installation directory will differ from one environment to the other. The administrator should be aware of the installation directory. However, the subdirectories and file names will not change.
- Restarting the service steps will differ from one environment to the other. The administrator should know how to restart a certain service in their environment.
Related Articles
RSA Authentication Manager Prime Help Desk Admin (HDAP) and/or Self-Service Portal (SSP) not accessible after upgrade to R… 191Number of Views Modify the RSA SecurID Access Prime Self-Service Portal (SSP) or Help Desk Admin Portal (HDAP) session timeout value 102Number of Views Unauthorized error when logging in to RSA Authentication Manager Help Desk Admin Portal (HDAP) or Self-Service Portal (SSP… 94Number of Views RSA SecurID Help Desk Administration Portal logon fails in RSA Authentication Manager Prime 108Number of Views RSA Authentication Manager Prime Help Desk Admin Portal Unlock User option grayed out 157Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x
Don't see what you're looking for?