RSA Cloud Authentication Service idradmin Account lockout

2 years ago

Article Number

000072261

Applies To

RSA Product Set: RSA ID Plus Cloud Authentication Service
RSA Product/Service Type: Identity Router
RSA Version/Condition: all

Issue

Unable to SSH onto Identity Router as the idradmin account is locked due to multiple failed login attempts.

User-added image

Cause

The identity router locks this administrator account (idradmin) after four unsuccessful sign-in attempts.

Resolution

If you are able to figure out the actual/correct password for the idradmin account. Wait for 15 minutes and retry sign-in. The lockout expires automatically after 15 minutes.
If you do not remember the idradmin password, or would want to change the password with immediate effect - Change the Identity Router Administrator Password Using the Identity Router Setup Console

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Potential Impact from Salesforce Device Activation Change