RSA Community displays an "Agent Integration Error" when attempting to log in using Internet Explorer 11

2 years ago

Originally Published: 2017-10-25

Article Number

000041058

Applies To

RSA Product Set: RSA Community (community.rsa.com)
RSA Product/Service Type: Authentication
Platform: Microsoft Internet Explorer 11

Issue

When attempting to log in to the RSA Community using Internet Explorer 11, the error message below is displayed.

Agent Integration Error
If you are attempting to log in, please contact your help desk.
If you are the administrator of this system, please refer to the troubleshooting steps in the RSA Authentication Manager Administrator's Guide.

Cause

When this issue occurs only with the Microsoft Internet Explorer browser, the issue is generally because Active Scripting and/or Scriptlets are disabled in the browser settings.

Resolution

Follow the steps below to update your browser settings in order to resolve the issue.

Open Microsoft Internet Explorer, click on the Tools button (or use the Alt+X shortcut) and then click on Internet Options.
Click on the Security tab and then click on the Custom level... button.
Locate the Allow Scriptlets section and select the Enable option.
Locate the Active scripting section and select the Enable option.
Click the OK button in both windows to apply the changes.

After making these changes, you should now be able to log in successfully without encountering the Agent Integration Error message.

Notes

If the Agent Integration Error message is also experienced when logging in with other browsers such as Mozilla Firefox or Google Chrome then the issue may be caused by a networking restriction or other reasons. Refer to the article entitled Why am I getting an "Agent Integration Error" message when logging in to the RSA Community or myRSA? for more information.

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