Authentication failed error when attempting to log in to the RSA SecurID Access Cloud Administration Console
Originally Published: 2020-02-24
Article Number
Applies To
RSA Product/Service Type: Cloud
Issue
The following error shows when attempting to log in to the console after using the Forgot Password link:
Authentication failed
Cause
- The user is not in a target population that is configured in the Access Policy that can access the Cloud Administration Console.
- The login attempt matches a Deny Access rule that is configured in the Access Policy. For example, logging in from a country that is denied access, or the user's network is not on the Trusted Network list.
- The login attempt matches an Authenticate rule, but the configured Assurance Level only allows authentication methods that are not available to the administrator's user. For example,
- Approve when the administrator's user does not have a registered RSA Authenticate app device, or
- RSA SecurID when the administrator's user does not have an assigned RSA SecurID token.
Resolution
Related Articles
"BufferOverflowException" when attempting to authenticate to RSA Via Lifecycle and Governance console Number of Views XML Parsing Error when attempting SP-initiated Single Sign-On with RSA SecurID Cloud Authentication Service Number of Views RSA Identity Governance & Lifecycle XARecoveryModule generates an XAException when attempting to roll back changes in fail… Number of Views RSA Via Lifecycle and Governance Workflow fails with error "Illegal TXN State: Attempt to start new transaction during rol… Number of Views "Tokencode is incorrect" while attempting to resynchronize an RSA SecurID software token on RSA Authentication Manager 8.x Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) How to factory reset an RSA Authentication Manager 8.x hardware appliance without a factory reset button from the Operatio… Deploying RSA Authenticator 6.2.2 for Windows Using DISM Artifacts to gather in RSA Identity Governance & Lifecycle
Don't see what you're looking for?
