RSA Identity Governance & Lifecycle collector throws "Login failed. The login is from an untrusted domain and cannot be used with Windows authentication" error
Originally Published: 2018-02-12
Article Number
Applies To
RSA Product/Service Type: Data Collection
RSA Version/Condition: 7.0.x
Issue
Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.
In the aveksaServer.log the message is shown:
02/05/2018 04:48:23.134 ERROR (ApplyChangesRegularThread-6407) [com.aveksa.collector.db.util.DBPerformQuery] GetSchemas
java.sql.SQLException: Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.
at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:372)
at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2988)
at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2421)
at net.sourceforge.jtds.jdbc.TdsCore.login(TdsCore.java:649)
at net.sourceforge.jtds.jdbc.JtdsConnection.<init>(JtdsConnection.java:371)
at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:184)
at java.sql.DriverManager.getConnection(DriverManager.java:571)
at java.sql.DriverManager.getConnection(DriverManager.java:215)
at com.aveksa.collector.accountdata.DBGenericAccountReader.getConnection(DBGenericAccountReader.java:874)
at com.aveksa.collector.db.util.DBPerformQuery.getSchemas(DBPerformQuery.java:120)
at com.aveksa.collector.db.util.DBPerformQuery.performQuery(DBPerformQuery.java:74)
at com.aveksa.collector.accountdata.DBGenericAccountReader.performQuery(DBGenericAccountReader.java:921)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.performQuery(AccountDataCollector.java:474)
at com.aveksa.client.datacollector.framework.DataCollectorManager.performQuery(DataCollectorManager.java:579)
at com.aveksa.client.component.collector.DefaultCollectorManager.actUpon(DefaultCollectorManager.java:492)
at com.aveksa.client.component.collector.DefaultCollectorManager.handle(DefaultCollectorManager.java:120)
at com.aveksa.client.component.event.DefaultEventManager.handle(DefaultEventManager.java:60)
at com.aveksa.client.datacollector.framework.SimpleEventSource.notifyListeners(SimpleEventSource.java:67)
at com.aveksa.client.component.communication.DefaultCommunicationManager.notifyEvent(DefaultCommunicationManager.java:377)
at com.aveksa.client.component.communication.ChangeListHandler.applyChanges(ChangeListHandler.java:364)
at com.aveksa.client.component.communication.ChangeListHandler.access$300(ChangeListHandler.java:58)
at com.aveksa.client.component.communication.ChangeListHandler$ChangeApplyingRunnable.run(ChangeListHandler.java:275)
at java.lang.Thread.run(Thread.java:745)Cause
Resolution
Notes
This is a legacy Knowledge Base Article and only applies to the listed versions which are no longer actively supported.
RSA does not recommend the continued use of the public domain JTDS driver on current versions of the product. RSA recommends customers use the JDBC driver specific for their database.
Related Articles
RSA Authentication Agent for Windows shows no login tiles on the login screen 270Number of Views Slow Windows login; Windows Password Integration (WPI) does not work for RSA Authentication Agent 7.3.3 for Windows 1.41KNumber of Views After restarting RSA Identity Governance & Lifecycle, the browser shows an Initialization Status screen with connection er… 393Number of Views Mapping login name to UPN name in RSA Authentication Manager 8.x 610Number of Views Unable to login to RSA Authentication Manager via SSH after changing operating system password to contain a backslash (\) 321Number of Views
Trending Articles
Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory Mandatory Certificate Upgrade Required by 6th October 2025 for RSA MFA Agent for PAM, RSA MFA Agent for Apache, and Third … RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?