RSA Identity Management and Governance DB logs, task results, task progress are not available on run details of collections, unification and triggered rules
Originally Published: 2017-04-23
Article Number
Applies To
RSA Version/Condition: 6.9.1
Issue
The following ORA-600 internal error code error is found in the Oracle alert_<instance name>.log:
Errors in file /oracle/diag/rdbms/iamdev/IAMDEV/trace/DEV_ora_48038004.trc (incident=182760): ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], [] Incident details in: /oracle/diag/rdbms/DEV/DEV/incident/incdir_182760/DEV_ora_48038004_i182760.trc Dumping diagnostic data in directory=[cdmp_20160606115228], requested by (instance=1, osid=48038004), summary=[incident=182759]. Use ADRCI or Support Workbench to package the incident. See Note 411.1 at My Oracle Support for error and packaging details. Errors in file /oracle/diag/rdbms/DEV/DEV/trace/DEV_ora_48038004.trc (incident=182761): ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], [] Incident details in: /oracle/diag/rdbms/DEV/DEV/incident/incdir_182761/DEV_ora_48038004_i182761.trc Mon Jun 06 11:52:32 2016 Dumping diagnostic data in directory=[cdmp_20160606115232], requested by (instance=1, osid=48038004), summary=[incident=182760]. Use ADRCI or Support Workbench to package the incident. See Note 411.1 at My Oracle Support for error and packaging details. Errors in file /oracle/diag/rdbms/DEV/DEV/trace/DEV_ora_48038004.trc (incident=182762): ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], [] Use ADRCI or Support Workbench to package the incident. See Note 411.1 at My Oracle Support for error and packaging details.
Incident details can be found in the /oracle/diag/rdbms/DEV/DEV/incident/incdir_182761/DEV_ora_48038004_i182761.trc
Dump file /oracle/diag/rdbms/dev/DEV/incident/incdir_182761/DEV_ora_48038004_i182761.trc Oracle Database 11g Enterprise Edition Release 11.2.0.4.0 - 64bit Production With the Partitioning, OLAP, Data Mining and Real Application Testing options ORACLE_HOME = /oracle/product/11.2.0 System name: AIX Node name: mynode Release: 1 Version: 6 Machine: 00C644944C00 Instance name: DEV Redo thread mounted by this instance: 1 Oracle process number: 42 Unix process pid: 48038004, image: oracle@mynode.dev.local *** 2016-06-06 11:52:32.194 *** SESSION ID:(323.5497) 2016-06-06 11:52:32.194 *** CLIENT ID:() 2016-06-06 11:52:32.194 *** SERVICE NAME:(DEV) 2016-06-06 11:52:32.194 *** MODULE NAME:(JDBC Thin Client) 2016-06-06 11:52:32.194 *** ACTION NAME:() 2016-06-06 11:52:32.194 Dump continued from file: /oracle/diag/rdbms/DEV/DEV/trace/DEV_ora_48038004.trc ORA-00600: internal error code, arguments: [25027], [6], [0], [], [], [], [], [], [], [], [], [] ========= Dump for incident 182761 (ORA 600 [25027]) ======== *** 2016-06-06 11:52:32.200 dbkedDefDump(): Starting incident default dumps (flags=0x2, level=3, mask=0x0) ----- Current SQL Statement for this session (sql_id=71njmnkgb4bx0) ----- INSERT INTO T_AV_JOB_STATS VALUES (:B10 , :B9 , :B8 , :B7 , :B6 , :B5 , :B4 , :B3 , :B2 , :B1 ) ----- PL/SQL Stack ----- ----- PL/SQL Call Stack ----- object line object handle number name 70001005ef7fc80 127 package body AVUSER.AV_JOBSTATS_PKG 70001005ef81388 934 package body AVUSER.ERROR_HANDLER_PKG 70001005efa2020 56 package body AVUSER.DATABASE_LOGS2 70001005efa2020 146 package body AVUSER.DATABASE_LOGS2 70001005e4ff4d8 60 package body AVUSER.UNIFICATION_LOG 70001005e504758 484 package body AVUSER.UNIF_UTILITIES 70001005e5db1d0 945 package body AVUSER.IDC_RAWDATA 70001000032c930 102 package body AVUSER.IDENTITY_DATA_COLLECTOR 70001000032c930 166 package body AVUSER.IDENTITY_DATA_COLLECTOR 7000100007950b0 1 anonymous block ----- Call Stack Trace ----- calling call entry argument values in hex location type point (? means dubious value) -------------------- -------- -------------------- ---------------------------- skdstdst()+40 bl 0000000109AE1CC8 20626F6479204156 ? 000000001 ? 000000003 ? 000000000 ? 000000000 ? 000000001 ? 000000003 ? 000000000 ? ksedst1()+112 call skdstdst() 14555B95ADDAEDA9 ? 3062302020202020 ? FFFFFFFFFFD4900 ? 6E6F6E796D6F7573 ? 20626C6F636B0A7C ? 000000000 ? 1107233C0 ? 2050033FFFD4908 ? .... ....
Resolution
To resolve this issue, please contact RSA customer support.
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