RSA SecurID Software Token 2.4.2 for iOS requires a reboot of the device when launched a second time
Originally Published: 2018-07-12
Article Number
Applies To
RSA Product/Service Type: SecurID Software Token for iOS
RSA Version/Condition: 2.4.2
Issue
- When a user opens the RSA SecurID Software Token 2.4.2 for iOS app, it shows the RSA SecurID app screen then a black screen for a second and finally it goes back to the home scree.
- If the user restarts the application it works fine; however, if the user tries to open the app again, it crashes.
- Uninstalling the app then installing it again and importing the token again does not make any difference.
- This behavior occurs in iOS versions 11.1, 11.3 and 11.4.
- All devices are managed by Mobile Iron; however, the SecurID application is not deployed or managed by Mobile Iron.
Cause
Resolution
See advisory at https://community.rsa.com/docs/DOC-94211
Related Articles
Cisco AnyConnect client displays a second login prompt where RSA Authentication Agent 7.2.1 for Windows is installed Number of Views RSA Authentication Manager 8.X server fails to start the RSA Services after a Reboot Number of Views Setting NTP, date, time and time zone information for Authentication Manager 8.x running on SLES 15 Number of Views RSA SecurID Software Token 5.0.2 for Windows Desktop displays message after reboot due to roaming profile: No token stor… Number of Views RSA SecurID Software Token 4.1.2 and 4.2.1 for Mac OS X displays: No token storage device was detected. Verify that the de… Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) Artifacts to gather in RSA Identity Governance & Lifecycle RSA Governance & Lifecycle 8.0.0 Administrators Guide RSA Governance & Lifecycle 8.0.0 Installation Guide
Don't see what you're looking for?
