RSA SecurID Software Token 2.4.2 for iOS requires a reboot of the device when launched a second time
Originally Published: 2018-07-12
Article Number
Applies To
RSA Product/Service Type: SecurID Software Token for iOS
RSA Version/Condition: 2.4.2
Issue
- When a user opens the RSA SecurID Software Token 2.4.2 for iOS app, it shows the RSA SecurID app screen then a black screen for a second and finally it goes back to the home scree.
- If the user restarts the application it works fine; however, if the user tries to open the app again, it crashes.
- Uninstalling the app then installing it again and importing the token again does not make any difference.
- This behavior occurs in iOS versions 11.1, 11.3 and 11.4.
- All devices are managed by Mobile Iron; however, the SecurID application is not deployed or managed by Mobile Iron.
Cause
Resolution
See advisory at https://community.rsa.com/docs/DOC-94211
Related Articles
RSA SecurID Authenticate for iOS Update Number of Views All RSA Authentication Manager 8.2 servers in a deployment do not respond to authentication requests at the same time Number of Views Do the RSA SecurID token apps for Android and iOS utilize a Trusted Execution Environment? Number of Views RSA Identity Governance and Lifecycle admin error email in email log view error link redirects to main screen instead of a… Number of Views Dynamic Seed provisioning using QR Code Number of Views
Don't see what you're looking for?
