RSA SecurID Software Token 2.4.2 for iOS requires a reboot of the device when launched a second time
Originally Published: 2018-07-12
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: SecurID Software Token for iOS
RSA Version/Condition: 2.4.2
Issue
- When a user opens the RSA SecurID Software Token 2.4.2 for iOS app, it shows the RSA SecurID app screen then a black screen for a second and finally it goes back to the home scree.
- If the user restarts the application it works fine; however, if the user tries to open the app again, it crashes.
- Uninstalling the app then installing it again and importing the token again does not make any difference.
- This behavior occurs in iOS versions 11.1, 11.3 and 11.4.
- All devices are managed by Mobile Iron; however, the SecurID application is not deployed or managed by Mobile Iron.
Cause
Resolution
See advisory at https://community.rsa.com/docs/DOC-94211
Related Articles
How to delete software token from Windows Phone Number of Views Setting RADIUS attributes to use with the Telstra Next G wireless service Number of Views Aveksa Hardware Appliance did not start after a reboot Number of Views Cannot log on to Microsoft Windows 8.1 with RSA Authentication Agent 7.3.x for Windows after Windows update is applied usi… Number of Views Edit, Restart CM, Reboot Appliance and Shutdown Appliance buttons under the Admin > System > Appliance tab are deprecated … Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Reporting on RSA Authentication Manager 8.x users with On-Demand Token, a fixed passcode or a hardware/software token assi… How to Download OTP Token Seed Files from myRSA Anomalix idGenius - SAML Relying Party Configuration - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
