RTS - token count not displayed in UI
4 years ago
Originally Published: 2015-04-28
Article Number
000053671
Applies To
RSA Product Set: Key Manager
RSA Product/Service Type: RSA Token Server Database
RSA Version/Condition: 1.2.x
 
Issue
Logging in to RTS Web UI and looking at the token count, no value is displayed.
Resolution
This happens if you are not using the RTS appliance real IP to reach the web UI. Use the RTS real IP address or hostname when connecting to the web UI. 

If you can't, you can log in via SSH and run the following SQL statement:
select count (*) from rtsowner.tscyobj