Revert Changes calling out of the box Manual Activities workflow instead of the processing workflow used to fulfill the changes done in RSA Identity Governance & Lifecycle
Originally Published: 2021-04-29
Last Modified: 2023-12-01
Article Number
000043171
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Product/Service Type: All
RSA Version/Condition: 7.2.0, 7.2.1 
 
Issue
When you cancel a change request with revert changes enabled, the workflow which is called is an out-of-the-box Manual activities workflow instead of the workflow which you used to fulfill those changes.
So if the fulfillment is done via an AFX workflow the revert changes do not call the same AFX workflow to revert the changes done.

User-added image

User-added image

This issue is not seen if you have the fulfillment workflow that is associated with the Application.
Cause
This is a known issue reported in engineering ticket ACM-108691.
Resolution
This issue is resolved in the following RSA Identity Governance & Lifecycle patches.
  • RSA Identity Governance & Lifecycle 7.2.0 P08
  • RSA Identity Governance & Lifecycle 7.2.1 P04
The system now correctly references the correct fulfilment workflow for revoke even if it is not explicitly defined in the application. 
Workaround
You can associate your fulfillment workflow under  Directories/Application
  • Hover to Resources ->Directories/Application.
  • Click on the intended application > Request.
  • Scroll down to Fulfillment.
  • Link the fulfillment workflow which is used for processing.

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