Running upgradeJDK.sh issues "ACM is not supported on this version of linux" in RSA VIA Lifecycle & Governance
Originally Published: 2016-11-15
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Issue
When running the script to upgrade JDK (path varies depending on where the customer places the kit), as described in the Patch Release PDF document for each patch, the following error is displayed:
node1:/home/oracle/patch18/upgradeJDK $ sh upgradeJDK.sh -------------------------------------------------------------------------- Copying bits into staging... ACM is not supported on this version of linux The existing Operating System version is unsupported or unknown. Please install a required operating system before proceeding with this install. See the RSA Identity Management and Governance Installation guide for more information regarding OS installation.
Cause
One need to thoroughly check a document called
"RSA IDENTITY MANAGEMENT AND GOVERNANCE Platform Support Matrix for Version 6.9.1",
which is also available on RSAlink https://community.rsa.com/docs/DOC-36658
to assure that the version that is run when this error issued, is indeed supported.
Resolution
The location looks similar to this depending on where the upgradeJDK.tar was copied, and we need to edit common.sh in
/home/oracle/upgradeJDK/deploy
Line 237
#### Check OS Release Version
if [ -f /etc/redhat-release ]; then
cat /etc/redhat-release > /tmp/install.tmp
while read line ;do
for vers in $line
do
case "$vers" in
"5.3"|"5.8"|"5.10"|"6.1"|"6.2"|"6.3"|"6.4"|"6.5"
and add, for example , "5.11" to that string.
Save the file and run the upgradeJDK.sh again.
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